Open to opportunities

OLUWATOSIN ABIODUN SHOLAJA

@oluwatosinabiodunsho

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M365 Technical Support Engineer with a focus on customer satisfaction.

Nigeria

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What I'm looking for

I seek a role that fosters growth, values customer satisfaction, and offers opportunities for technical advancement.

I am a dedicated M365 Technical Support Engineer with a proven track record of providing exceptional customer assistance and technical support. In my recent role at Tek-Experts, I supported over 200 clients weekly, achieving a remarkable 95% customer satisfaction rate. My ability to troubleshoot complex issues effectively led to a 20% reduction in average resolution time, showcasing my commitment to enhancing the customer experience.

Prior to this, I served as a Quality Assurance/Quality Control Field Engineer at IPT Power Tech, where I verified daily operational activities and improved process accuracy by 15%. My strong communication skills facilitated seamless coordination between field engineers and office teams, reducing project delays by 20%. I am passionate about leveraging my technical expertise and customer-centric approach to drive positive outcomes in any organization.

Experience

Work history, roles, and key accomplishments

M365 Technical Support Engineer

Tek-Experts

Aug 2023 - Oct 2023 (2 months)

Provided support to over 200 clients weekly via phone, email, and chat, maintaining a 95% customer satisfaction rate. Utilized technical knowledge to troubleshoot complex issues, reducing average resolution time by 20%. Promoted a customer-centric culture, contributing to a 10% increase in positive feedback from clients.

Customer Support Troubleshooting Communication Problem Solving Technical Support Customer Satisfaction Data Management

Quality Assurance/Quality Control Field Engineer

IPT Power Tech

Mar 2021 - Feb 2023 (1 year 11 months)

Verified daily field operational activities across the technical department, leading to a 15% improvement in process accuracy. Managed records for all operational activities, reducing data retrieval time by 25%. Streamlined inspection schedules, resulting in a 30% increase in timely completion of audits.

Quality Assurance Process Improvement Documentation Reporting Communication Coordination Scheduling Data Management Compliance

On-Site Industrial Trainee

Contact Solution Limited (CONSOL) Nigeria

Aug 2015 - Feb 2016 (6 months)

Surpassed team call handling targets by 20%, managing an average of 300 daily calls while achieving exceptional customer satisfaction ratings. Resolved 90% of customer issues on the first call, fostering long-term loyalty through effective problem-solving.

Customer Service Technical Support CRM Data Integrity Problem Solving Communication Customer Satisfaction Data Validation

Education

Degrees, certifications, and relevant coursework

Federal University of Agriculture Abeokuta

Bachelor of Engineering, Electrical Electronics Engineering

Completed a Bachelor of Engineering in Electrical Electronics Engineering, focusing on various aspects of electrical systems and electronics. The undergraduate thesis involved developing a fingerprint-based toggle switch.