Open to opportunities

Oluwatobiloba Adeyemo

@oluwatobilobaadeyemo

Message

Dynamic professional with expertise in customer service and operations management.

Nigeria

Message

What I'm looking for

I am looking for a role that values client engagement and offers opportunities for professional growth.

I am a dynamic and results-driven professional with over three years of experience in customer service, sales, and client management. My career has been marked by my ability to engage clients effectively, identify their needs, and deliver tailored solutions that drive customer satisfaction and business success. I thrive in remote work environments, showcasing my strong communication skills, adaptability, and self-motivation.

Currently, I serve as a Senior Operations Manager at Skin101 Clinics & Skintivity Skincare, where I spearhead daily operations, enhance client retention, and train staff on sales techniques. My previous roles have equipped me with a comprehensive skill set in client relationship management, problem-solving, and organizational excellence. I am committed to fostering a customer-centric culture and ensuring high-quality service delivery in every interaction.

Experience

Work history, roles, and key accomplishments

Current

Hospitality Manager

Current

Skin 101 Clinics

Jul 2023 - Present (1 year 11 months)

Coordinating end-to-end client services and organizing corporate events while leading the hospitality team to foster a customer-centric culture.

Event Management Team Leadership

Current

Senior Operations Manager

Current

Skin101 Clinics & Skintivity Skincare

Nov 2023 - Present (1 year 7 months)

Spearheading daily operations, managing business correspondence, and enhancing client retention through personalized engagement strategies. Collaborating with C-level executives and training staff on sales techniques.

Operations Management Client Engagement Staff Training Report Preparation Team Collaboration Strategic Planning

Customer Service & Sales Representative

Skin101 Clinics

Jan 2021 - May 2022 (1 year 4 months)

Engaging with clients to provide tailored solutions, maintaining records of interactions, and leading the customer service team to optimize service delivery.

Customer Engagement Team Leadership Upselling Problem Solving

Revenue Officer

Ondo State Signage and Advertisement Agency (OSSAA)

Jan 2019 - Oct 2019 (9 months)

Managing the agency’s customer database and strengthening client relationships through proactive communication and timely resolution of inquiries.

Database Management Client Relationship Management Reporting Data Management

Education

Degrees, certifications, and relevant coursework

Benson Idahosa University

Bachelor of Arts, English Studies

2014 - 2017

Studied English Studies, focusing on literature, linguistics, and communication skills. Developed strong analytical and writing abilities through various coursework and projects.