Looking for a job

Oluwatayo Dada

@oluwatayodada

Message

I improve customer and employee experiences through onboarding, HR operations, and employee relations.

Nigeria

Message

What I'm looking for

I'm looking for a role where I can improve onboarding, employee relations, HR operations, and customer experiences through clear communication and supportive processes.

I'm focused on improving customer and employee experiences through HR operations, onboarding, and employee relations.

My background combines customer experience work with people operations, supporting effective onboarding and positive employee relationships.

I also hold an MA in Applied Linguistics, bringing a communication-focused perspective to my work.

I'm interested in roles where I can help create clear, supportive experiences for customers and employees.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Softlyft Technologies

Nov 2024 - Present (1 year 9 months)

Built and maintained strong relationships with 200+ active clients, ensuring timely follow-ups and
proactive communication.
• Retained 85% of assigned client accounts through exceptional service delivery and consistent rapport-
building.
• Addressed client inquiries and resolved issues promptly, ensuring a positive customer experience at
every touchpoint.

Zendesk HubSpot