At IHS Towers, I grow enterprise revenue across mobile network operators and internet service providers, expanding a portfolio from two to more than seven major accounts and doubling quarterly revenue from $2M to $4M USD.
I manage $5M USD in active contract value while sustaining 99% retention. By replacing flat-rate billing with consumption-based pricing, I raised renewal rates from 88% to 99% and site-level margins from 70% to 90%.
I negotiate directly with executive decision-makers to protect and recover revenue, including recovering $1M+ in FY2024 and eliminating invoice leakage through contract audits and a targeted discount program. I also designed a centralized Commercial Case Management platform that reduced query resolution time to 24 hours.
My commercial work is grounded in computer science, cybersecurity, infrastructure operations, and cross-functional delivery. Earlier, I led a Virtual Teller Machine rollout, strengthened access controls, maintained 99%+ infrastructure uptime, and managed technical support teams.
