Open to opportunities

Oluwaseyi Adejuwon

@oluwaseyiadejuwon

Message

I resolve customer claims and support issues across email, chat, phone, and logistics operations.

Nigeria

Message

What I'm looking for

I'm looking for a customer support, customer service, or operations role where I can resolve customer issues, manage claims and documentation, coordinate across teams, and improve service delivery.

I've supported customers at Insureship, Order Protection, and Carolina Logistics by resolving claims, explaining policy details, verifying shipment evidence, and maintaining accurate CRM records. I handle email, chat, and phone communications with a professional, empathetic approach.

Earlier, I managed operations at Dream Makers Investments and provided administrative, HR, audit, and records support at Dextron Engineering Limited and EEDC. I bring experience in claims processing, dispute resolution, documentation, logistics coordination, and cross-functional service delivery.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Insureship

May 2026 - Present (3 months)

Handled customer communications via email and chat regarding claim status, policy information, and next steps. Identified claims requiring dispute resolution and verified shipment records and evidence for claim investigations.

Customer Service Email Support Chat Claims Processing Dispute Resolution CRM Systems Documentation Record keeping

Customer Service Representative (Dispatcher)

Carolina Logistics

Jul 2025 - Apr 2026 (9 months)

Managed incoming customer and carrier calls, resolving concerns promptly and professionally. Supported transportation and logistics coordination while using CRM tools to maintain accurate records and follow up on requests.

Customer Service Phone Support CRM Systems Logistics Coordination Relationship Management

Customer Service Representative (Support)

Order Protection

Sep 2024 - May 2025 (8 months)

Reviewed and processed shipping insurance claims for lost, damaged, or stolen packages. Communicated with customers via email and chat to explain claim status and policy details, and verified shipment documentation.

Customer Service Email Support Chat Claims Processing Documentation Collaboration

Operations Manager

Dream Makers Investments

Sep 2021 - Oct 2023 (2 years 1 month)

Supervised daily operations and ensured activities were completed efficiently and cost-effectively. Led customer and client relationship efforts, managed recruitment and staff coordination, and supported administrative tasks.

Operations Management Customer Relationship Management Recruitment Staff Coordination Administrative Support Reporting

Customer Service Representative / Administrative Officer

Dextron Engineering Limited

Nov 2017 - Sep 2021 (3 years 10 months)

Managed incoming calls, staff records, reports, and departmental correspondence. Supported compliance documentation, renewals, and administrative processes, and assisted the HR and Administrative Manager with daily operations.

Customer Service Administrative Support Records Management Compliance Documentation HR Support Reporting

Audit Assistant / Administrative Officer

NYSC – Enugu Electricity Distribution Company (EEDC)

May 2016 - Apr 2017 (11 months)

Dispatched documents to various departments and maintained organized filing systems. Assisted the Head of Department with administrative and audit-related tasks.

Administrative Support Document Management