Open to opportunities

Abdulmutallib Umar

@abdulmutallibumar

Message

Customer Success specialist driving retention and high customer satisfaction.

Nigeria

Message

What I'm looking for

I seek a remote role focused on helping clients succeed, strengthening long-term relationships, mentoring teams, and improving support processes with opportunities for technical growth.

I am a proactive Customer Care professional with over four years of hands-on experience delivering high-quality support and maintaining a 95% customer satisfaction rate. I specialize in managing high-volume communication, problem resolution, and CRM-driven workflows across phone, chat, and ticketing systems.

I have a proven record mentoring new hires, collaborating across departments to resolve issues, and documenting client feedback to drive process improvements for remote teams. I am also advancing my technical expertise through HubSpot Customer Success certification and the Google IT Support Professional Certificate.

I am seeking a remote Customer Success role where I can help clients succeed, strengthen long-term relationships, and contribute to continuous improvement of support processes.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Representative

Current

T2mobile

Jul 2021 - Present (4 years 6 months)

Handled 100+ daily customer interactions and maintained a 95% customer satisfaction rate by resolving inquiries across phone, chat, and email and driving process improvements. Mentored new hires and collaborated cross-functionally to ensure timely issue resolution.