Abdulmutallib Umar
@abdulmutallibumar
Customer Success specialist driving retention and high customer satisfaction.
NigeriaWhat I'm looking for
I am a proactive Customer Care professional with over four years of hands-on experience delivering high-quality support and maintaining a 95% customer satisfaction rate. I specialize in managing high-volume communication, problem resolution, and CRM-driven workflows across phone, chat, and ticketing systems.
I have a proven record mentoring new hires, collaborating across departments to resolve issues, and documenting client feedback to drive process improvements for remote teams. I am also advancing my technical expertise through HubSpot Customer Success certification and the Google IT Support Professional Certificate.
I am seeking a remote Customer Success role where I can help clients succeed, strengthen long-term relationships, and contribute to continuous improvement of support processes.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
T2mobile
Jul 2021 - Present (4 years 11 months)
Handled 100+ daily customer interactions and maintained a 95% customer satisfaction rate by resolving inquiries across phone, chat, and email and driving process improvements. Mentored new hires and collaborated cross-functionally to ensure timely issue resolution.
Education
Degrees, certifications, and relevant coursework
Ahmadu Bello University
Master of Science, Renewable Energy
Pursuing a Master's in Renewable Energy at Ahmadu Bello University with expected completion in 2025.
Bayero University Kano
Postgraduate Diploma, Electrical Engineering
Completed a Postgraduate Diploma in Electrical Engineering at Bayero University Kano in 2021.
Abubakar Tafawa Balewa University
Bachelor of Engineering, Electrical and Electronics Engineering
Earned a Bachelor of Engineering in Electrical and Electronics Engineering, completed in 2016.
Availability
Location
NigeriaAuthorized to work in
Job categories
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