Oluwapelumi Ojoye
@oluwapelumiojoye
I resolve customer inquiries, process orders and payments, and deliver dependable remote support.
NigeriaWhat I'm looking for
I've supported customers at Firewood Rice Nigeria, handling orders through CRM systems, resolving complaints, and keeping service accurate and timely in a fast-paced environment. Management recognized my speed and efficiency in order processing.
At Emotional Expression Printing Services Ltd., I managed high volumes of inquiries, processed payments and refunds, and used active listening and problem-solving to rebuild customer confidence.
My experience also includes customer service at Step To Mart, where I processed orders, returns, exchanges, and cash, card, and digital POS payments. I'm seeking a remote customer service or customer experience role where I can contribute clear communication, calm problem-solving, and reliable support.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
Firewood Rice Nigeria
Aug 2025 - Jul 2026 (11 months)
Provided prompt and professional customer service in a fast-paced environment. Received and processed customer orders efficiently using CRM systems and managed multiple customer requests while maintaining accuracy.
Customer Service Officer
Emotional Expression Printing Services Ltd.
Oct 2021 - Jul 2022 (9 months)
Managed a high volume of customer inquiries while ensuring timely and accurate resolutions. Addressed customer concerns with empathy and professionalism, contributing to positive customer experiences.
Sales Attendant/Customer Service
Step To Mart
Dec 2018 - Sep 2019 (9 months)
Responded to customer inquiries and processed orders efficiently using digital systems. Handled customer complaints professionally and processed product returns, refunds, and exchanges in accordance with company policies.
Education
Degrees, certifications, and relevant coursework
Yaba College of Technology
Higher National Diploma, Business Administration and Management
Higher National Diploma in Business Administration and Management from Yaba College of Technology, completed in 2025.
IIENSTITUTE
Human Resource Management Training, Human Resource Management
Completed Human Resource Management training in October 2024.
La Plage Meta Verse
Integrated Digital Marketing, Digital Marketing
Completed Integrated Digital Marketing training in May 2024.
Unilever Nigeria PLC
Lean Entrepreneurship Skills, Entrepreneurship
Completed Lean Entrepreneurship Skills training in October 2024.
Yaba College of Technology
National Diploma, Business Administration and Management
National Diploma in Business Administration and Management from Yaba College of Technology, completed in 2021.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Skills
Interested in hiring Oluwapelumi?
You can contact Oluwapelumi and 90k+ other talented remote workers on Himalayas.
Message OluwapelumiGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
