Open to opportunities

Oluwanifemi Alaba

@oluwanifemialaba

I deliver empathetic customer service, accurate sales support, and reliable records management across retail, healthcare, and education.

Nigeria

Message

What I'm looking for

I'm looking for a fast-paced customer service or call center role where I can help clients, resolve concerns professionally, support accurate records, and grow through collaborative team experience.

I've supported customers at Fortis Pharmacy and Supermarket by helping with product selection, processing sales accurately, resolving concerns, and keeping daily service consistent. I bring active listening, clear communication, and patience to every client interaction.

My experience in healthcare support and teaching strengthened my ability to handle sensitive situations, maintain accurate records, adapt explanations, and collaborate under pressure. I'm comfortable using Microsoft Office, data entry systems, and basic CRM tools to support organized service delivery.

Experience

Work history, roles, and key accomplishments

Teacher

Royal Masters School

Jan 2024 - Present (2 years 8 months)

Delivered clear, engaging communication to diverse groups daily, strengthening presentation and interpersonal skills. Managed classroom activities and expectations with patience, maintaining a calm and constructive environment under pressure.

Communication Skills Active Listening Record keeping Microsoft Word

Sales Representative

Fortis Pharmacy and Supermarket

Jan 2023 - Present (3 years 8 months)

Assisted customers with product selection by actively listening to their needs and offering accurate, helpful information. Processed sales transactions efficiently and accurately while maintaining a consistently high standard of customer satisfaction.

Customer Service Sales Support Product Knowledge Active Listening Transaction Processing Collaboration

Student Intern – SIWES

Molete Primary Health Care Center

Jan 2022 - Present (4 years 8 months)

Interacted professionally with patients and healthcare staff daily, building confidence in handling sensitive, people-facing situations. Assisted with routine activities and sample handling under supervision, following clear procedures accurately and consistently.

Record keeping Collaboration