Oluwakemi Ogunbayo
@oluwakemiogunbayo
I deliver cross-border customer support that turns inquiries into completed orders.
NigeriaWhat I'm looking for
At Baqers, I support customers across Nigeria and Canada from first inquiry through order completion, using tailored recommendations and upselling to improve conversion. I coordinate orders, resolve complaints, track feedback, and work with teams and vendors to deliver a consistent experience.
I've also improved response times from 30 to 10 minutes at Travel Getter and maintained 95% customer satisfaction. Across customer service, client relations, and remote virtual assistance roles, I bring clear communication, accurate CRM records, and practical problem-solving.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Baqers
Dec 2023 - Present (2 years 9 months)
Delivered customer support to Nigeria- and Canada-based customers via chat, email, and phone. Managed the full customer journey from inquiry to order completion, improving conversion through tailored recommendations and upselling.
Education
Degrees, certifications, and relevant coursework
Olabisi Onabanjo University
Postgraduate Diploma, Mass Communication
Pursued a Postgraduate Diploma in Mass Communication, gaining advanced knowledge in communication theories and media practices.
Adekunle Ajasin University
Bachelor of Arts, English Studies
Earned a Bachelor of Arts in English Studies, developing strong communication and analytical skills.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
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