At Liberty Mutual Insurance (USA), I called prospective and existing customers about auto, home, renters, and life insurance. I assessed their needs, recommended relevant coverage, and scheduled appointments with licensed insurance agents.
At Page International Financial Services Ltd, I handled inbound and outbound contacts, researched customer issues, and provided next steps and solutions. I recorded contacts in the agent ticketing system and maintained ownership of assigned casework through resolution.
At CMB Building Ltd, I screened prospective customers by their purchase requirements, budget, and location preferences, then scheduled property tours and virtual consultations. I also introduced residential units to prospective clients and property investors, qualified interest, and generated leads.
I bring experience in customer support and outbound campaigns, with a focus on clarifying customer needs, handling objections, and connecting interested customers with appropriate next steps.
