Oluwakemi Akanji

Recruit, train, and supervise insurance agents and support staff, and develop sales strategies to grow the agency. Oversee claims processing, policy renewals, customer service, and agency budgeting while analyzing sales and revenue data to drive improvements.

Support coaching and professional development for insurance agents and staff while developing and executing strategies to meet sales targets and business growth objectives. Manage risks, handle customer complaints, and prepare regular unit performance reports; coordinate with marketing on promotional campaigns.

Resolve customer issues related to mobile app operations and follow up on due payments by telephone. Advise customers on saving options and packages, manage publicity equipment, and coordinate scheduled meetings and corporate engagements.

Deliver lessons across subjects while planning and preparing instructional activities aligned to the curriculum to support active learning. Assess student progress, maintain classroom discipline, and create a safe, inclusive environment that supports social skills and emotional intelligence.

Ensure customer satisfaction by responding to inquiries, resolving issues, and providing product and service information. Build customer loyalty, identify opportunities to promote and sell additional products, and gather/analyze customer feedback to improve service.

Process customer transactions including deposits, withdrawals, transfers, and payments while assisting with account-related inquiries and services such as opening/closing accounts and updating customer information. Manage cash handling and help prevent fraud by verifying customer identification and transaction details, while providing excellent customer service.

Earned a B.A. in English and Literature at Lagos State University from 2005 to 2011.

Completed a National Diploma in Law at the University of Jos from 2002 to 2004.