At Teknowledge Nigeria, I support Microsoft customers through phone, email, and Dynamics 365 CRM, resolving Azure billing, payment, subscription, and account issues.
I manage cases from initiation through resolution, document records accurately, escalate complex issues while retaining ownership, and collaborate with internal teams to improve service delivery. I also analyze recurring customer issues and consistently apply the CARE methodology to maintain customer satisfaction in a high-volume environment.
Previously, as a Data Science Intern at Hamoye, I used Python, Power BI, and Excel to analyze data, create dashboards, and communicate business insights through reporting.
