Oluwabunmi Sowunmi

At Palmpay, I handle customer inquiries and complaints about wallet accounts, transactions, payments, transfers, and other digital financial services. I investigate transaction-related issues, follow service procedures, and escalate complex cases to the appropriate teams.

At Teleperformance Nigeria, I supported customers by phone, email, and chat, handling issues involving ride requests, payments, account access, and transactions. I documented interactions in the CRM system and maintained 90%–100% Quality Assurance scores while following company procedures and compliance standards.

At Thorpe Coal Global Resources, I served as a customer contact across the sales and post-sales lifecycle. I managed account records and documentation, coordinated payment processing and invoicing, and addressed customer concerns.

At Ephraim IT, I supported daily customer and administrative operations and managed invoices, purchase orders, and financial documentation using QuickBooks and Microsoft Excel. I also coordinated vendor relationships and internal stakeholders and improved documentation accuracy through record management and process organization.