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Oluwabamise Fagbolade

@oluwabamisefagbolade

Customer Service Representative at Lifted Horizon Global, resolving customer concerns and maintaining accurate CRM records.

Nigeria

Message

At Lifted Horizon Global, I handle customer inquiries, resolve concerns, and document interactions using CRM tools. I also follow up with customers and work with cross-functional teams to address their needs.

At Green Pastures Farm, I managed and analyzed 40+ monthly client inquiries, achieving a 70–80% conversion rate. I also generated weekly performance reports and increased customer retention by 20% through consistent engagement and service optimization.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Lifted Horizon Global

May 2026 - Present (5 months)

Handling inquiries, resolving concerns, and ensuring positive customer experiences. Build and maintain strong customer relationships through effective communication and timely follow-up.

Customer Relationship Management CRM Communication Skills Problem Solving Documentation Teamwork

Sales Executive

Green Pastures Farm

Mar 2025 - Dec 2025 (9 months)

Managed and analyzed 40+ monthly client inquiries, achieving a 70–80% conversion rate. Maintained structured sales pipeline and generated weekly performance reports on sales and client behavior.

Sales Pipeline Management Data Analysis Reporting Customer Retention Communication Skills

Administrative & Customer Support Trainee

Federal Institute of Industrial Research (FIIRO)

Oct 2023 - Feb 2024 (4 months)

Maintained structured records of 100+ interactions, ensuring data accuracy and accessibility. Assisted in preparing monthly operational reports and improved documentation processes.

Documentation Data Entry Reporting Operational Support Excel