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Olumide Oderinde

@olumideoderinde

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Virtual assistant at Biznovate Tech who automated client workflows and reduced manual data entry by 40%.

Nigeria

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What I'm looking for

I’m seeking remote, full-time work supporting founders, executives, and distributed teams, with flexibility across US, UK, and European time zones.

At Biznovate Tech, I manage complex calendars, cross-time-zone scheduling, and priority inboxes to support executive operations. I also built Zapier and n8n workflows that synced client inquiries across CRM, ticketing systems, and Slack, reducing manual data entry by 40%.

As the primary virtual liaison for enterprise clients, I maintained a 95% CSAT score and 98%+ SLA compliance rate. I also refined task prioritization and incident handoffs, helping reduce resolution times by 30%.

At TM30 Global, I managed client accounts and used IFTTT and Zapier to automate alerts and follow-ups for critical issues. I authored user manuals and onboarding materials that reduced support ticket volume by 20%.

I bring virtual assistance training and an Information Technology background to administrative support, online research, data entry, and remote coordination. I’m seeking remote, full-time work and can support teams across US, UK, and European time zones.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Lead

Current

Biznovate Tech

Jan 2020 - Present (6 years 10 months)

Streamlined executive operations by managing complex calendars and priority inbox organization. Built automated no-code workflows using Zapier and n8n, reducing manual data entry by 40% and achieving 98%+ SLA compliance and 95% CSAT.

Zapier N8n Jira Trello Slack Google Workspace Microsoft Office 365 Notion Zoom CRM Data Entry Online Research Task Tracking Agile Incident Management

Technical Support Specialist

TM30 Global

Jan 2019 - Jan 2020 (1 year)

Managed client accounts end-to-end and served as first point of contact for key partner executives. Implemented automated triggers using IFTTT and Zapier, authored documentation that reduced support tickets by 20%, and coordinated incident resolution using Jira and Microsoft DevOps.