At Romak Farm, I handle customer support by email, chat, and phone in Zendesk, and investigate data sync errors by reviewing API payloads, HTTP status codes, and logs. I write SQL queries to examine inventory, transaction, and account data.
I established SQL data logging procedures that eliminated inventory record discrepancies and built Romak Farm’s support and client communication framework in Zendesk. I also log bugs and feature requests for engineering with reproduction steps and payload logs.
