DAMILOLA BALOGUN
@damilolabalogun1
Technical Support Specialist at a contract role, troubleshooting application and network issues and configuring virtual test environments.
NigeriaWhat I'm looking for
In my current Contract Technical Support Agent role, I resolve application errors, operating system failures, permission issues, and network problems. I also configure virtual test environments and simulate support ticket workflows using Zendesk, Freshdesk, and HubSpot.
At Food Concepts Plc (Chicken Republic), I prepared weekly financial reports using Excel and reduced inventory discrepancies by 30% through accurate inventory control and record keeping. Earlier, at Accion Microfinance Bank, I opened more than 60 savings accounts within my first three months and managed a ₦100M loan portfolio while maintaining Portfolio at Risk below 2%.
Experience
Work history, roles, and key accomplishments
Contract Technical Support Agent
Remote/Hybrid
Jan 2025 - Present (1 year 9 months)
Resolved application errors, operating system failures, permission issues, and network problems while communicating clear troubleshooting steps. Managed user accounts, file permissions, and support documentation, and configured virtual test environments for training.
Store Support Officer
Food Concepts Plc (Chicken Republic)
Jan 2023 - May 2024 (1 year 4 months)
Supported daily store operations by resolving minor IT issues and maintaining uninterrupted workflows. Maintained documentation and reports with 100% accuracy, prepared weekly financial reports using Excel, and reduced inventory discrepancies by 30%.
Internal Control Officer
Food City Restaurant
Nov 2021 - Dec 2022 (1 year 1 month)
Maintained operational accuracy, documentation, and policy compliance while identifying issues requiring corrective action. Built customer feedback channels, monitored daily sales and payment receipts, and worked with teams to improve process compliance.
Account Officer
Accion Microfinance Bank
Oct 2019 - Feb 2021 (1 year 4 months)
Opened more than 60 savings accounts within the first three months through responsive customer engagement and accurate account processing. Managed a ₦100M loan portfolio while maintaining Portfolio at Risk below 2%.
Education
Degrees, certifications, and relevant coursework
DigitalWitch Academy
Cloud Security / DevOps Engineering Training, Cloud Security and DevOps Engineering
2025 - 2025
Completed cloud security and DevOps engineering training in December 2025.
HIIT PLC
Intro to Cloud Computing & Cybersecurity (AWS), Cloud Computing and Cybersecurity
2025 - 2025
Completed an introductory course on cloud computing and cybersecurity with AWS in February 2025.
DigitalWitch Academy
IT Support Training, IT Support
2024 - 2024
Completed IT support training in January 2024.
Crawford University
Bachelor of Science, Banking and Finance
2010 - 2014
B.Sc. in Banking and Finance from Crawford University, Ogun State, Nigeria, from 2010 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Skills
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