Open to opportunities

Olukemi Olaitan

@olukemiolaitan

I streamline remote operations through virtual assistance, customer support, CRM management, and administrative coordination.

Nigeria

Message

What I'm looking for

I'm looking for a remote role where I can support teams through customer service, administrative coordination, CRM management, and efficient day-to-day operations.

I've supported remote teams at Express Tech Academy and Motion Recruitment by managing schedules, customer communications, CRM records, and daily operational workflows. At Express Tech Academy, I developed social media content calendars that increased audience engagement by 25%.

I handle customer support across phone, email, and live chat with empathy and professionalism, while keeping records accurate and escalating complex issues promptly. I enjoy helping businesses stay organized, strengthen customer relationships, and operate efficiently in remote environments.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Motion Recruitment

Jan 2025 - Jan 2026 (1 year)

Delivered timely customer support through phone, email, and live chat. Resolved customer issues efficiently while maintaining high customer satisfaction.

Customer Support CRM Problem Solving Product Knowledge Escalation Management

Virtual Assistant

Express Tech Academy

Jan 2022 - Dec 2025 (3 years 11 months)

Managed calendars, appointments, and administrative schedules for multiple team members, improving scheduling efficiency. Responded to customer inquiries via email and chat while maintaining a high standard of professionalism.

Calendar Management Email Communication Social Media Management Market Research Report Preparation Digital Records Collaboration