Open to opportunities

Olufunke Olaleye

@olufunkeolaleye

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Senior Growth Associate and customer-service professional with accounting and CRM expertise.

Nigeria

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What I'm looking for

I’m looking for a customer-focused role where I can use CRM, sales outreach, and strong record-keeping to improve satisfaction and retention, work with cross-functional teams, and contribute to operational efficiency and measurable growth.

I’m a customer-focused, results-driven professional with a strong academic foundation in Accounting and Business Administration. I’m experienced in delivering exceptional customer service, resolving inquiries and complaints, and building lasting relationships through clear communication and problem-solving. I also work comfortably with CRM software to manage customer interactions, maintain accurate records, and improve service delivery.

In my recent role as a Senior Growth Associate, I engage prospective students through outbound calls, guide enrollment conversations, and convert prospects through consultative sales and relationship building. I’ve also managed day-to-day operations as an Owner/Manager, including inventory management, order processing, supplier coordination, and accurate financial record keeping—skills I bring into collaborative teams to support growth, retention, and operational efficiency.

Experience

Work history, roles, and key accomplishments

Senior Growth Associate

Utiva

Mar 2026 - Jul 2026 (4 months)

Collaborated with cross-functional teams to execute strategic initiatives and supported student acquisition. Conducted outbound calls to guide prospective students through learning program information and enrollment.

Outbound Calling Lead Generation Enrollment Consultative Sales Relationship Building Sales Strategy Marketing Materials Time Management

Owner/Manager

Excellent Palmoil

Jan 2020 - Jan 2025 (5 years)

Delivered customer service and resolved inquiries and complaints while managing day-to-day business operations. Oversaw inventory, order processing, supplier procurement, and maintained accurate financial records.

Customer Service Complaint Resolution Customer Management Inventory Management stock replenishment Order Processing Financial Record Keeping Supplier Relationship Management Procurement Coordination Operations Supervision Customer Retention Documentation Data Entry

Class Teacher

Source of Joy Group of Schools

Jan 2016 - Jan 2019 (3 years)

Built relationships with students, parents, and colleagues through timely communication and support. Managed student records, attendance, and performance reports while handling student and parent concerns.

Stakeholder Communication Active Listening Interpersonal Skills Problem Solving Conflict Resolution Student And Parent Relationship Management Attendance Reporting Documentation Verbal And Written Communication

Account Officer (Industrial Training)

Obafemi Awolowo Teaching Hospitals Complex (OAUTHC)

Jan 2006 - Jan 2007 (1 year)

Maintained contributory pension scheme and staff welfare records with a focus on accurate documentation. Supported stock-taking and inventory verification, and assisted in processing staff salaries in line with organizational procedures.

Record keeping Documentation Staff Welfare Scheme Administration Inventory Verification Compliance Data Entry Attention To Detail