Damilola Sanni
@damilolasanni
I lead revenue operations and resolve customer issues through clear, trusted communication.
NigeriaWhat I'm looking for
At ITC Advisory Services, I lead revenue agents, monitor operations, maintain performance and revenue databases, and analyze reports to identify improvement areas. I also conduct compliance audits, support taxpayer reconciliations, and ensure accurate payment confirmations.
Previously, I built trusted client relationships as a Customer Service and Liaison Officer, resolving complaints and coordinating projects. My background in teaching, operations management, customer service, and special education supports my clear communication, organization, and problem-solving approach.
Experience
Work history, roles, and key accomplishments
Team Lead, Revenue Agent & Management Control
ITC Advisory Services
Dec 2023 - Present (2 years 10 months)
Led a team of revenue agents, ensuring effective monitoring and optimization of operations. Developed and maintained a comprehensive database for tracking agent performance and revenue, and conducted regular audits to ensure compliance.
Customer Service & Liaison Officer
ITC Advisory Services
Oct 2021 - Dec 2023 (2 years 2 months)
Built sustainable relationships and trust through open communication with clients. Resolved customer complaints by providing timely and effective solutions, and maintained accurate records of customer interactions.
Teacher (Christian Religious Studies)
Evidence of God Grace School (NYSC)
Aug 2019 - May 2020 (9 months)
Prepared TESCOM-standard lesson notes to enhance teaching techniques. Delivered tailored lessons that met diverse student needs and managed classroom activities.
Teacher Trainee (Deaf Unit)
Methodist Grammar School
Feb 2018 - Mar 2018 (1 month)
Taught English and Christian Religious Studies using sign language. Prepared lesson notes and assessed student progress.
Education
Degrees, certifications, and relevant coursework
Alison Advance Learning
Diploma, Operations Management
Completed a Diploma in Operations Management in August 2023.
Alison Advance Learning
Diploma, Customer Service
Completed a Diploma in Customer Service in June 2023.
Teachers Registration Council of Nigeria
Professional Certification, Teaching
Registered as a teacher with the Teachers Registration Council of Nigeria in June 2019.
University of Ibadan
Bachelor of Education, Special Education
2014 - 2019
Grade: Second Class Upper
Earned a Bachelor of Education in Special Education with Second Class Upper honours from 2014 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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