Olufunde Favour
@olufundefavour
I resolve customer payment issues, build trust, and improve account recovery through empathetic collections support.
NigeriaWhat I'm looking for
At Oxygen X Finance, I manage high-volume inbound and outbound collection calls, resolve payment issues, and negotiate flexible repayment plans that balance customer needs with organizational objectives.
I use CRM platforms and data insights to tailor support, monitor customer interactions, identify trends, and improve workflows. I focus on building trust through active listening, clear communication, and personalized service.
My Business Administration background and classroom teaching experience strengthen my ability to communicate clearly, solve problems, and support people with empathy in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Customer Support Representative (Collections)
Oxygen X Finance
Jan 2025 - Present (1 year 8 months)
Provided accurate information and tailored solutions using digital tools and CRM platforms to enhance customer satisfaction and support operational efficiency. Managed high-volume inbound and outbound collection calls with efficiency and professionalism.
Education
Degrees, certifications, and relevant coursework
Olabisi Onabanjo University
Bachelor of Science, Business Administration
2017 - 2021
Pursued a Bachelor of Science in Business Administration, gaining a strong foundation in business principles and strategic problem-solving.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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