At STERLING BANK LTD, I process customer requests and record, retrieve, and check customer, account, and transaction information. I use Xplorer CRM to track and update complaints and service cases, handling sensitive financial and personal records with care.
Through improved request processing, I reduced a recurring service turnaround time from 30 minutes to 10 minutes within three months. I also review records, identify discrepancies, and share relevant information with departments responsible for resolution.
At TRITEK CONSULTING LIMITED, I maintain project records and coordinate information from 40+ stakeholders. I use Google Sheets, Google Forms, and Google Drive to organize submissions and follow up on missing or inconsistent details.
My research work at Federal University of Technology, Minna involved capturing and reviewing questionnaire data from 3,000+ respondents. I checked entries against source questionnaires, corrected errors, and prepared datasets for analysis.
