Oluchi Kalu-ozi

I've delivered customer support at Datapex Technologies since 2022, managing 50+ daily inquiries across WhatsApp Business, Zendesk, LiveChat, and Freshdesk while maintaining a first response time under two minutes.

I resolve technical and account issues through clear, empathetic communication, achieving 95%+ customer satisfaction and reducing repeat contacts by 20% through documented solutions. I also maintain 99% ticket accuracy, train new agents on chat etiquette and troubleshooting flows, and help improve agent performance as a Quality Assurance Officer.

Previously, I supported customers at Communications Network Support Services Limited through product guidance, complaint resolution, follow-ups, database updates, and Zoiper phone support. I'm also trained in ASAP Airline Ticketing, including PNR management and supporting international travelers in time-sensitive situations.