Open to opportunities

Amaka Chris

@amakachris

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Customer support specialist resolving complex cases across live chat, email, and phone.

Nigeria

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What I'm looking for

I’m looking for a remote or hybrid customer support role where I can own live chat/email/phone case resolution, meet SLA and quality standards, and continuously improve processes based on recurring issues.

I’ve spent 6+ years handling customer issues end-to-end across live chat, email, and phone—troubleshooting quickly, escalating complex cases, and documenting every interaction in CRM systems. At Voyatek Group (travel tech), I led customer-facing operations and quality assurance, monitoring chat/email correspondence for tone and SLA compliance while coaching faster response and resolution.

I also managed reviews for accuracy and compliance, supported end-to-end corporate service operations, and analyzed recurring support-ticket trends to recommend process improvements. Earlier roles at Voyatek Group and Birdview Group had me educating customers on product and application requirements, keeping CRM records clean, and coordinating with Quality Assurance to resolve discrepancies.

Experience

Work history, roles, and key accomplishments

Customer Success & QA Lead

Voyatek Group

Oct 2024 - Apr 2026 (1 year 6 months)

Led customer-facing operations and quality assurance, managing inquiries across phone, email, and chat while mentoring a team of 8-10 support professionals.

Quality Assurance Customer Support Live Chat Email Support Phone Support CRM Data Privacy Process Improvement Reporting

Customer Support and QA Associate

Voyatek Group

Oct 2023 - Oct 2024 (1 year)

Recruited, onboarded, and trained new customer support staff; handled 10-12 daily interactions and performed quality reviews to ensure accuracy and compliance.

Recruitment Onboarding Training Customer Support Quality Assurance CRM Process Improvement