Olubunmi User

I’m a result-oriented Sales and Customer Service Representative with over 5 years of experience in problem-solving, conflict resolution, and building positive customer relationships. I focus on active listening and delivering excellent customer experiences that drive satisfaction and loyalty, while consistently meeting and exceeding performance targets.

Most recently, I led a team at Culturelligence, onboarding and training over 20 employees and increasing team performance. I was promoted to Support Team Lead within 5 months, then to Team Lead 4 months later based on performance, and I developed strategies that increased employees’ retention by 25%. Earlier, as a Telemarker at Just4U Wears, I improved customer satisfaction by 60%, exceeded monthly sales targets through cold calling, and handled questions and complaints professionally—using tools like Trello and Google Calendar to support remote productivity and scheduling.