Varadharajan Raman

Ensured business requirements were identified, prioritized, and satisfied by appropriate technical and business process solutions. Prepared system documentation including High-level estimations, Requirements Matrix, Solution Design Specifications, Detail Design Documents, and testing guidelines following the IT System Development Life Cycle (SDLC).

Led new initiatives to improve processes and increase business value. Designed and built new datasets and monitoring suites, leveraging business intelligence tools. Conducted analysis and presented insights to business leaders in monthly meetings.

Provided customer service by coordinating associate activities to complete handheld terminal tasks. Led a team to strategically plan and execute duties based on workload and operational functions. Managed operations through creating operational plans, prioritization, delegation, and clear direction to managers and associates.

Managed a Software Development team for an outsourcing company that developed E-books and websites. Ran software testing queries on diverse browsers, mobile applications, and technical environments. Developed detailed reports to proactively identify and resolve software problems.

Provided first point-of-contact for customers, effectively resolving their issues. Gathered information on customer issues for proactive response from the Product Development team. Maintained the database or issue log by entering detailed information pertaining to software issues.

Completed a Graduate Certificate in Project Management, focusing on key aspects of project execution. Coursework included Project Leadership, Project Planning & Scheduling, Business Principles, and Resource Management.

Earned a Bachelor's Degree in Information Technology, gaining foundational knowledge in the field. Completed a final year project titled 'Secured Password Authentication using Cued Click points' utilizing Java.