Open to opportunities

JIAMIN LING

@jiaminling

Message

I drive smooth operations and customer support with data-informed, detail-focused execution.

China

Message

What I'm looking for

I’m looking for an operations- and service-focused role where I can use logical thinking and data-driven insights to improve daily workflows, support customers, and strengthen team collaboration—while growing through high-responsibility projects and measurable results.

I bring an optimistic, positive mindset and strong logical thinking to execution. In my Operation Management role, I managed daily operations for Longhua Galaxy iCO Mall, ensuring merchant compliance and business efficiency, and I planned marketing campaigns backed by competitor market research.

I also monitored merchant performance, analyzed sales data, and developed support strategies for underperforming stores. Later, I handled File Management by managing government archives, classifying documents, enforcing confidentiality protocols, and earning an Archives Opening Qualification Certificate; at Customer Service Operation, I supported passengers with check-in, boarding, arrivals, and ticketing while resolving flight-related inquiries under high-pressure conditions.

Experience

Work history, roles, and key accomplishments

Customer Service Operations

国泰航空有限公司

Jan 2024 - Feb 2025 (1 year 1 month)

Supported passenger check-in, boarding, arrivals, and ticketing at Hong Kong International Airport. Resolved flight-related inquiries with real-time support, strengthening quick decision-making and teamwork under pressure.

Customer Service Airport Operations Passenger Support Ticketing Team Collaboration

File Management

深圳联著实业股份有限公司

Sep 2022 - Jan 2023 (4 months)

Managed government archives by classifying documents and determining public accessibility. Enforced confidentiality protocols and achieved an Archives Opening Qualification Certificate through compliance-focused review processes.

Document Classification Records Management Confidentiality Access Control Audit Preparation

Operations Management

星盛商业

Jul 2021 - Aug 2021 (1 month)

Managed daily operations of Longhua Galaxy iCO Mall, ensuring merchant compliance and business efficiency. Supported underperforming stores with sales analysis and onboarding/lease updates, contributing to the mall ranking #1 in performance among company properties for the shopping festival.

Operations Management Market Research Sales Data Analysis Performance Monitoring Store Support Strategy Onboarding Management

Education

Degrees, certifications, and relevant coursework

Guangdong University of Foreign Studies

Bachelor of Business Administration, Business Administration

2017 - 2021

Activities and societies: 1) Organized university-level Enterprise Visit event; awarded University-level Excellent Activity and Best Reputation Activity. 2) Joined AIESEC; analyzed overseas internship programs and matched 5 projects for domestic interns. 3) Managed university Weibo account for daily updates and engagement.

Earned a Bachelor’s degree in Business Administration from Guangdong University of Foreign Studies (2017–2021). Led university enterprise visit activities, joined AIESEC to match overseas internship projects, and managed the university Weibo account.