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Jiayi Ou

@jiayiou

Administrative professional at LEH International School Foshan who managed Prep School administration and coordinated onboarding, training, and school events.

China

Message

At LEH International School Foshan, I managed day-to-day administration for the entire Prep School as its sole administrator, supporting the Head of Prep and coordinating with international teaching staff.

I maintained documents, SOPs, handbooks, and shared resources in Microsoft Teams and OneNote. I also coordinated onboarding and INSET training, and improved student enrolment and re-enrolment procedures.

At Avenco, I coordinated customer service workflows across Shopify and Amazon and prepared scripts, SOPs, and training materials. Earlier, at EF Education First, Foshan, I led an eight-person marketing team and coordinated campaigns, events, and partnerships.

Experience

Work history, roles, and key accomplishments

PA to the Head of Prep

LEH International School Foshan

Jul 2022 - Jun 2026 (3 years 11 months)

Managed day-to-day administrative operations for the entire Prep School as its sole administrator, providing direct support to the Head of Prep and coordinating with 20+ international teaching staff. Coordinated staff onboarding, INSET training, parent meetings, and school events, and provided English–Chinese translation support.

Administrative Support Microsoft Teams OneNote Onboarding training coordination Event Coordination Translation Records Management SOPs Parent Communication

Customer Service Team Lead

Avenco

May 2020 - Mar 2022 (1 year 10 months)

Coordinated daily customer service workflows across Shopify and Amazon, supporting operations for a customer base of more than 2,000. Managed refund cases, created SOPs and training materials, and maintained relationships with VIP customers.

Shopify Amazon Customer Service SOPs Training Refund Management Workflow Coordination VIP Client Management

Marketing Team Lead

EF Education First

Jun 2018 - Apr 2020 (1 year 10 months)

Led an eight-person marketing team, coordinating daily priorities, task allocation, campaign execution, and follow-up. Managed event budgets, coordinated local partnerships and events, and supported recruitment and training.

Marketing Team Leadership Event Coordination Budget Management Campaign Execution Partnership Management WeChat Training