Olivia User

I’m a Senior Administrative Manager at Devi's Knowledge First, where I oversee end-to-end administrative operations for a 50+ student cohort. I plan and coordinate daily academic schedules, ensure faculty-student alignment, and keep instruction running smoothly by managing digital smart board infrastructure. I also drive the full admissions pipeline—from prospective outreach and parental communication to enrollment closure—while maintaining fee collection, financial records, and documentation compliance.

Previously, I served as Administrative Staff at Pace IIT & Medical for a 100+ student and faculty cohort, acting as a primary communication interface across phone, email, and in-person channels. I redesigned weekly reporting workflow with standardized templates, cutting preparation time from four hours to thirty minutes, and I deploy Oracle for student recordkeeping and administrative reporting. I’m equally energized by digital content creation—using Pinterest affiliate strategy and Substack publishing—to turn analytics into consistent growth, with tools like Lark, Canva, Notion, and AI automation supporting how I work.