Olena Usenko

- Manage partner compliance and fraud operations for the affiliate creator programme across a
community of ~26,000 partners.
- Conduct fraud investigations into suspected app install abuse, leveraging multiple proprietary data sources to
assess the organic validity of creator-generated installs and determine programme eligibility.
- Make risk-based decisions on creator deactivations and payout eli

- Supported the launch and operational setup of an independent creator business, advising on
content strategy, service positioning, audience targeting, and backend systems.
- Helped define niche, target audience, offer structure, and content pillars to support both audience
growth and service conversion.
- Built and refined service workflows, including booking setup, confirmation communications, a

- Enforced and interpreted platform content policies at scale, reviewing thousands of pieces of user-generated content daily to ensure compliance with safety, legal, and community standards.
- Supported the rollout and operationalisation of policy updates and policy changes, ensuring consistent application across teams during periods of rapid platform and regulatory evolution.
- Provided 1:1 coach

- Acted as a senior point of support within the team, providing day-to-day guidance, coaching, and support to advisors to maintain quality and performance standards.
- Supported team performance through 1:1 coaching, side-by-sides, and in-the-moment feedback, aligned with KPIs and evolving business priorities.
- Delivered daily pre-shift briefings, communicating operational updates, process change

- Delivered customer support across multiple channels, including live chat, email, and social media, in a fast-paced retail environment.
- Managed complex customer enquiries and complaints with a focus on first-contact resolution and customer satisfaction.
- Consistently met and exceeded individual KPIs for quality, productivity, and customer experience.
- Took ownership of customer issues end to

- Provided professional public service interpreting across English–Russian and Russian–English language pairs in sensitive and confidential settings.
- Maintained strict adherence to interpreter protocols, confidentiality requirements, and professional boundaries.
- Supported clear and accurate communication between service providers and service users, ensuring neutrality and precision at all time

- Managed order processing in SAP, preparing and printing orders for release to the warehouse floor to keep daily operations running smoothly.
- Liaised with the customer service and order teams, handling incoming calls to amend, adjust, or cancel orders accurately and within tight timeframes.
- Worked across warehouse, distribution, and customer service teams to resolve order queries and maintain

- Provided billing and account support across a range of digital services, including web hosting, domain registration, SSL certificates, and security products.
- Conducted risk and fraud-related checks for new accounts, supporting secure onboarding and account integrity.
- Resolved complex billing issues, including manual refunds and account adjustments, with a focus on accuracy and compliance.
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Pursued a Bachelor's degree in Teaching English as a Second or Foreign Language, focusing on ESL instruction.