Olena Miniailo
@olenaminiailo
Detail-oriented transcriber with expertise in Ukrainian and Russian languages.
UkraineWhat I'm looking for
I am a proactive professional who thrives on challenges and values collaboration. With over five years of experience as a transcriber, I specialize in Ukrainian and Russian transcription, delivering accurate and timely work across various formats, including legal, business, and media content. My proficiency in the LOFT transcription platform enhances my ability to produce high-quality transcriptions efficiently.
Throughout my career, I have been recognized for my exceptional attention to detail, fast typing speed, and strong command of grammar and punctuation. I pride myself on my ability to handle sensitive information with confidentiality and consistently meet tight deadlines. My experience as a Customer Support Manager has further honed my communication skills and ability to work independently while managing multiple tasks effectively.
Experience
Work history, roles, and key accomplishments
Volunteer Translator
Ukrainian Armed Forces
Mar 2022 - Present (3 years 5 months)
Translated articles and official materials from Ukrainian to English for international media outlets and humanitarian organizations. Created written transcripts of audio and video materials followed by accurate translation from English to Ukrainian, maintaining tone and context.
Transcriber
Productive Playhouse
Dec 2019 - Present (5 years 8 months)
Transcribed audio and video content, ensuring correct spelling, punctuation, and grammar. Utilized transcription platforms such as LOFT to streamline the transcription process, manage time stamps, and format documents efficiently.
Customer Support Manager
SOL Networks Limited
Sep 2014 - Dec 2019 (5 years 3 months)
Responded to customer inquiries across multiple channels, including phone, email, live chat, and social media, providing prompt and accurate information. Diagnosed and troubleshot customer issues, guiding them through resolutions and escalating complex problems to management as needed.
Education
Degrees, certifications, and relevant coursework
UCUniversity of Cambridge
Cambridge English Business Vantage Certificate, Business English
2012 - 2012
Completed BEC Vantage training classes, earning the Cambridge English Business Vantage (BEC Vantage) certificate. This certification demonstrates proficiency in business English.
UCUniversity of Cambridge
Certificate, Business English
2012 - 2012
Grade: BEC Vantage certificate
Completed BEC Vantage training classes, demonstrating proficiency in business English. Acquired skills in understanding and producing business-related communications.
V. N. Karazin Kharkiv National University
Master’s Degree in Philology, English Translation
2006 - 2011
Pursued a Master’s Degree in Philology at the School of Foreign Languages, specializing in English Translation. Gained expertise in linguistic analysis and translation methodologies.
Tech stack
Software and tools used professionally
Availability
Location
UkraineAuthorized to work in
Job categories
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