At FashionTV Luxe Resort, I handled guest requests and complaints in person, on WhatsApp, and by phone, and kept case notes and histories up to date in Elektra. I followed up after complaints and worked with other departments to resolve issues.
In the CRM department, I tracked online reviews in Excel and prepared feedback reports in several languages. At MSV Multicall Sp. z o.o., I answered multilingual customer inquiries, documented cases, and escalated complex issues.
I also built Onda CRM, a personal project for small businesses, with customer records, appointments, status tracking, and operational dashboards. I used React, TypeScript, and FastAPI to develop the web application and design workflows around customer data and service operations.
