At Concentrix, I supported UK customers on the Back Market project, helping with refurbished technology products through English email and inbound and outbound calls.
I handled hardware and software troubleshooting, order tracking, and after-sales enquiries. I also managed returns, refunds, shipping-label issues, discount codes, and complaint escalations.
I used Zendesk, Intercom, and Copilot AI daily to resolve tickets and document cases while managing multiple active customer enquiries remotely.
Before 2025, I worked seasonal hospitality roles at Horus Paradise Luxury Resort, Xanadu Island Hotel, and Lusso Sorgun Hotel, providing guest service in fast-paced five-star settings. I bring a lifelong interest in computers and a Tourism Guidance degree from Ondokuz Mayıs University.
