Old School Gamers

I am a Tier 3 Senior Specialist Engineer with over six years supporting Microsoft products at Concentrix, providing escalation-level assistance for Windows OS, Mac OS, and Microsoft Office. I handle complex technical issues and deliver high-quality customer service.

Throughout my tenure I successfully handled and resolved over 1,200 escalated cases with consistently high customer satisfaction and strong performance metrics for response and resolution times.

I contributed to new troubleshooting methodologies, maintained and improved knowledge-base documentation, and collaborated with cross-functional teams to reduce resolution time for critical issues. I also mentor junior technicians and participate in training to raise team capability.

I am proactive about learning new technologies and expanding my skill set in cloud services and device management, and I bring attention to detail, effective communication, and a customer-focused mindset to every role I take on.