Naresh Kumar
@nareshkumar20
I resolve critical SharePoint outages and optimize enterprise cloud environments.
IndiaWhat I'm looking for
At Concentrix, I serve as the final escalation point for critical SharePoint customer environments, resolving high-severity outages, performance bottlenecks, and server failures while maintaining 90%+ CSAT.
I bring 11 years of infrastructure support experience across SharePoint Online and on-premises deployments, cloud migrations, root-cause analysis, and advanced diagnostics. I also mentor junior engineers and collaborate with Microsoft Product Engineering to validate fixes for complex defects.
Experience
Work history, roles, and key accomplishments
Escalation Engineer (L2/L3)
Concentrix Technologies Pvt. Ltd.
Feb 2020 - Present (6 years 7 months)
Act as the final technical escalation point for critical customer environments, diagnosing complex performance bottlenecks and resolving high-severity outages within strict SLA timelines. Perform deep-dive RCA on high-impact incidents and collaborate with Microsoft Product Engineering to escalate bugs and validate hotfixes.
Performed basic AD user management tasks, acknowledged and validated monitoring alerts, and created tickets in CW. Worked on issues of low disk space for virtual and physical servers and handled SAN-related alerts.
Handled user tickets related to desktops, printers, Active Directory, outlook, software, and anti-virus issues remotely using Bomgar/RDP. Configured and troubleshot network printers, VPNs, and diagnosed network problems.
Education
Degrees, certifications, and relevant coursework
Microsoft
MS900 Microsoft 365 Fundamentals, Cloud
2022 - 2022
Microsoft 365 Fundamentals certification completed in July 2022.
H.P.B.O.S.E
Higher Secondary Education, General Studies
Higher Secondary Education (Class XII) from H.P.B.O.S.E.
Punjab Technical University
Bachelor of Computer Applications, Computer Applications
Bachelor of Computer Applications degree from Punjab Technical University.
Microsoft
AZ900 Microsoft Azure Fundamentals, Cloud
2022 - 2022
Microsoft Azure Fundamentals certification completed in June 2022.
H.P.B.O.S.E
Secondary Education, General Studies
Secondary Education (Class X) from H.P.B.O.S.E.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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