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Olayeni Kareem

@olayenikareem

Customer Support and Operations Professional at KC Gaming Network (Bet9ja Franchise), handling customer issues and coordinating 13 staff.

Nigeria
Message

What I'm looking for

I’m seeking a remote Customer Support role where I can provide outstanding customer experiences while contributing to team success.

At KC Gaming Network (Bet9ja Franchise), I supervise and coordinate a team of 13 staff members to keep daily operations running smoothly.

I respond to customer inquiries and complaints, resolve issues, and work to maintain a high level of customer satisfaction across assigned outlets.

I balance daily financial accounts, prepare operational reports, and maintain accurate records in line with company procedures.

I also monitor staff performance and provide guidance to improve service quality. I’m open to remote work and seeking a Customer Support role.

Experience

Work history, roles, and key accomplishments

KF
Current

Betting Operational Manager

KC Gaming Network (Bet9ja Franchise)

Jan 2023 - Present (3 years 10 months)

Supervise and coordinate a team of 13 staff members to ensure smooth daily operations. Respond promptly to customer inquiries, resolve complaints, balance daily financial accounts, and prepare accurate operational reports.

Education

Degrees, certifications, and relevant coursework

Kwara State Polytechnic logoKP

Kwara State Polytechnic

Higher National Diploma, Agricultural Engineering

Graduated with a Higher National Diploma in Agricultural Engineering in September 2022.

Tech stack

Software and tools used professionally

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