Open to opportunities

Habeeb Obadina

@habeebobadina

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Customer Service Team Lead with strong CRM, live chat, and KPI-driven support to resolve complex customer issues.

Nigeria

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What I'm looking for

I want to build a fulfilling career in a highly regarded, dynamic organization where my education and skills improve myself and positively add value. I’m looking to grow in customer experience, problem-solving, and team performance.

I’m a Customer Service Team Lead focused on delivering consistently high customer satisfaction. I step in to resolve complex or sensitive issues, monitor customer feedback and complaints, and protect service quality standards.

At OMD Logistics LTD, I lead, motivate, and support a team of customer service agents while setting daily/weekly targets and monitoring performance. I create work schedules, manage shift coverage, and handle escalations that agents can’t resolve on their own.

I also drive performance through KPI tracking—response time, resolution time, CSAT, and first-contact resolution—then review calls, chats, and emails for quality assurance. From there, I prepare performance reports for management and identify trends and improvement areas.

Before this, I worked as a Customer Service Representative and handled inquiries via phone, email, and live chat while troubleshooting issues and escalating complex cases when needed. Earlier roles strengthened my customer interaction, issue resolution, and transaction discipline through cashier/customer service work, including cash/digital payments, ticket processing, accurate payouts, and detecting suspicious transactions.

Experience

Work history, roles, and key accomplishments

Customer Service Team Lead

OMD Logistics Ltd

Jan 2020 - Jan 2026 (6 years)

Led a customer service team by resolving complex escalations and maintaining service quality. Monitored customer feedback and KPIs (response time, resolution time, CSAT, first-contact resolution) and produced performance reports to drive improvements.

Customer Experience Management Team Leadership KPIs Quality Assurance Customer Feedback Analysis Customer Escalation Shift Scheduling Customer Service Active Listening

Customer Service Representative

Bet24 Hours Gaming Company

Jan 2019 - Jan 2020 (1 year)

Handled customer inquiries via phone, email, and live chat by providing accurate product/service information. Resolved complaints and troubleshooting issues, escalating complex cases to supervisors when needed.

Live Chat Support Email Support Phone Support Complaint Resolution Troubleshooting Escalation Management Active Listening

Cashier and Customer Service

Bonanzawin Sport Betting And Gaming Company

Jan 2018 - Jan 2019 (1 year)

Assisted customers with placing bets by explaining betting options, odds formats, and rules in simple terms. Managed cash/digital payments, issued tickets and receipts, processed payouts, balanced the cash drawer, and verified bet slips and winnings.

Cash Handling Digital Payments Ticket Processing Betting Slip Verification Customer Service Sales Support Responsible Betting Messaging Self Service Terminal Support

Cashier & Customer Service

BonanzaWin Sport Betting & Gaming Company

Jan 2018 - Jan 2019 (1 year)

Assisted customers with betting services and processed payments, payouts, and betting tickets accurately. Balanced cash drawers and handled transaction verification while providing customer support.

Cash Handling Customer Service Payment Processing Ticketing Accuracy Verification Communication Skills Problem Solving