Open to opportunities

Glory UWAZURIKE

@gloryuwazurike

Message

I resolve customer issues, process payouts, and deliver reliable remote support.

Nigeria

Message

What I'm looking for

I’m seeking a full-time remote customer support role where I can use my communication, problem-solving, payment processing, and service delivery skills. I’m comfortable with digital channels, flexible schedules, and international time zones.

At KC Gaming Network (Bet9ja), I respond to customer inquiries, complaints, account issues, transactions, and payout requests while delivering courteous, accurate service.

I process payouts according to company procedures, resolve complaints, escalate complex issues, and protect customer and organizational information with strict confidentiality.

Alongside customer support, I help teams maintain smooth daily operations, enforce operational standards, conduct basic risk assessments, and provide first-aid support when needed.

My caregiving and hospital support experience strengthened my patience, empathy, independent judgment, and ability to communicate calmly in sensitive, fast-paced situations. I’m available for full-time remote customer support work across digital communication channels and international time zones.

Experience

Work history, roles, and key accomplishments

Current

Customer Service / Payout Officer

Current

KC Gaming Network Ltd. (Bet9ja)

Jan 2019 - Present (7 years 8 months)

Delivered professional customer service, processed payouts, resolved complaints, and supported team operations. Enforced policies, promoted workplace safety, and maintained confidentiality.