@martinsdaniels
Customer service representative at KC Gaming Networks Limited who kept bets moving during office system outages.
NigeriaAt KC Gaming Networks Limited, I served customers in a busy physical office, placing bets and booking games. When office systems went down, I used my personal phone to keep taking bets and sent ticket numbers via WhatsApp.
At Imagine STEM Academy, I guided parents through enrollment and reached qualified leads by phone and email. At Lagoon Hospitals, I handled overnight patient calls, including emergencies, and scheduled appointments while protecting sensitive medical information.
Work history, roles, and key accomplishments
KC Gaming Networks Limited
Apr 2022 - Sep 2026 (4 years 5 months)
Served customers in a high-traffic physical office, placing bets and booking games while building trust and managing large weekend crowds. De-escalated emotional situations and worked under time-sensitive deadlines, even using personal phone to continue operations during system outages.
Imagine STEM Academy
Jan 2020 - Jan 2022 (2 years)
Handled inbound calls from parents, made cold calls and sent emails to qualified leads, and managed leads through the funnel using HubSpot and Salesforce. Guided parents from curiosity to commitment by answering enrollment and program questions.
Lagoon Hospitals
Mar 2018 - Nov 2019 (1 year 8 months)
Worked permanent night shift as the inbound voice for patients with enquiries, appointments, and urgent concerns. Handled emergency calls, scheduled appointments, and managed sensitive patient information with care and confidentiality.
Degrees, certifications, and relevant coursework
Bachelor of Science, Computer Science
Pursuing a Bachelor of Science in Computer Science at Covenant University, with an expected graduation in 2028.
Software and tools used professionally
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