Olasunkanmi Ajayi

I’m an L2 Technical Support Engineer focused on Microsoft 365 environments, bringing over 2 years of experience delivering comprehensive technical support across Exchange Online, Entra (Azure AD), Defender, SharePoint, and Purview. I provide both remote and on-site assistance, troubleshooting complex incidents while managing administration across multiple Microsoft 365 admin centers.

In my current role, I deliver expert support across Exchange Online, SharePoint, OneDrive, and Teams—optimizing uptime and user experience. I manage 5+ daily support cases (often closing 4+ while meeting SLA), own and close 80+ cases monthly, and maintain strong satisfaction with a monthly CSAT score of 4.83 and consistently high results (>90% CSAT) through proactive log and audit analysis.

I also bring deep security and compliance experience, including email archiving, mailbox-to-archive migrations, quota and performance troubleshooting, and Microsoft eDiscovery to search, recover, and manage missing or deleted emails. I’m committed to customer outcomes—helping customers understand compliance features like retention policies and access reviews—while collaborating with escalation engineers to resolve recurring issues and improve service reliability.