chigbogwu fidelis
@chigbogwufidelis
Microsoft 365 support engineer delivering secure, timely solutions and high customer satisfaction.
NigeriaWhat I'm looking for
I am a Microsoft 365 Support Engineer with hands-on experience resolving Exchange Online, OneDrive, Teams and SharePoint issues while maintaining strong SLA performance and a consistent KPI score above 4.8.
I have implemented security policies and information governance controls—Data Loss Prevention, Sensitivity Labels, insider risk management—and created documentation and runbooks to reduce downtime and improve first-call resolution.
My background includes technical support roles across blended IT environments, escalation management, server and network troubleshooting, and certifications in Microsoft 365 fundamentals and security, compliance and identity.
Experience
Work history, roles, and key accomplishments
Microsoft 365 Support Engineer II
Teknowledge
Aug 2023 - Present (2 years 1 month)
Resolved customer support tickets for Exchange Online, OneDrive, Teams and SharePoint, implemented Microsoft Purview security policies and maintained SLA compliance while achieving a KPI score above 4.8.
Technical Support Engineer
Blended Technology Solution
Jun 2021 - Jan 2022 (7 months)
Monitored daily IT operations, tracked and documented defects in a ticketing system, and resolved escalated networking, server and telecommunications issues to minimize downtime.
IT Support Intern
Tranter IT
Mar 2020 - Feb 2021 (11 months)
Assisted in resolving technical support issues, installed and maintained desktops/laptops, and supported network and system availability across the company.
Education
Degrees, certifications, and relevant coursework
DADelta State University, Abraka
Bachelor of Science, Physics
Completed a Bachelor of Science in Physics at Delta State University, Abraka.
ULUniversity of Lagos
Master of Engineering, Geophysics
Completed a Master of Engineering in Geophysics at the University of Lagos.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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