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@chigbogwufidelis
Microsoft 365 support engineer delivering secure, timely solutions and high customer satisfaction.
NigeriaI am a Microsoft 365 Support Engineer with hands-on experience resolving Exchange Online, OneDrive, Teams and SharePoint issues while maintaining strong SLA performance and a consistent KPI score above 4.8.
I have implemented security policies and information governance controls—Data Loss Prevention, Sensitivity Labels, insider risk management—and created documentation and runbooks to reduce downtime and improve first-call resolution.
My background includes technical support roles across blended IT environments, escalation management, server and network troubleshooting, and certifications in Microsoft 365 fundamentals and security, compliance and identity.
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Work history, roles, and key accomplishments
Teknowledge
Aug 2023 - Present (2 years 3 months)
Resolved customer support tickets for Exchange Online, OneDrive, Teams and SharePoint, implemented Microsoft Purview security policies and maintained SLA compliance while achieving a KPI score above 4.8.
Blended Technology Solution
Jun 2021 - Jan 2022 (7 months)
Monitored daily IT operations, tracked and documented defects in a ticketing system, and resolved escalated networking, server and telecommunications issues to minimize downtime.
Tranter IT
Mar 2020 - Feb 2021 (11 months)
Assisted in resolving technical support issues, installed and maintained desktops/laptops, and supported network and system availability across the company.
Degrees, certifications, and relevant coursework
DABachelor of Science, Physics
Completed a Bachelor of Science in Physics at Delta State University, Abraka.
ULMaster of Engineering, Geophysics
Completed a Master of Engineering in Geophysics at the University of Lagos.
Software and tools used professionally
NigeriaYou can contact chigbogwu and 90k+ other talented remote workers on Himalayas.
Message chigbogwuOLUWATIMILEHIN ABOGUNRIN
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