Olapeju Odugbesan

I’m a customer service and relationship professional with 5+ years of experience managing high-volume inbound and outbound calls in the financial services industry. I’m known for handling emotionally sensitive, time-sensitive situations with empathy, professionalism, and clear communication.

As a Relationship Manager at Guaranty Trust Bank Plc, I served as the primary point of contact for a portfolio of over 600 clients—resolving account and service issues at first contact and escalating complex cases as needed. I built and maintained a client pipeline through consistent follow-up and strong service, contributing to over $1 million in managed revenue, and I led a team of 7 to meet monthly service, revenue, and deposit targets.

Earlier as an Account Officer, I guided customers through account setup, loan disbursement, and service inquiries using step-by-step communication. I managed high volumes of calls and requests daily, processed loan disbursements and repayments accurately with compliance to bank policies, and coordinated with internal teams to improve service turnaround times.

Now in British Columbia, I continue to deliver reliable, fast-paced service in customer-facing roles, while strengthening my people and leadership foundation through an MSc in Leadership (in progress) and a Diploma in Human Resource Management. I bring multitasking, active listening, and attention to detail to every interaction—so customers feel supported and their needs are handled correctly.