Ola Ojo

Supported daily hotel operations including check-in/check-out, food service, and facility readiness. Coordinated with kitchen team to ensure timely food preparation and service while maintaining hygiene standards.

Prepared breakfast and service areas, attended to guests at tables, and ensured clean and inviting spaces before, during, and after service hours. Supported smooth breakfast operations through attentive guest service and timely preparation.

Collaborated with kitchen and service teams to prepare and serve food on time while adhering to food and hygiene regulations. Ensured correct date labeling, food storage, waste separation, and accurate documentation of food deliveries.

Picked and assigned customer orders accurately in a high-volume environment while following quality, handling, and safety guidelines. Handled packages up to 15 kg with care and ensured high order accuracy.

Introduced a new reservation system that increased online bookings by 35% and revenue by 25% within three months. Implemented a new payment system that reduced guest bottlenecks, increased guest satisfaction by 20%, and cut bank fees by 80%. Optimized check-in/check-out processes, reducing wait times by 40% and improving guest ratings by 10%.

Pursuing a Bachelor of Arts in International Tourism Management with a focus on Health and Medical Tourism.

Grade: 2:1

Earned a Bachelor of Arts in English Language and Literature with a 2:1 classification.

Completed training in Customer Relationship Management (EC-RAT).

Completed training in XHTML/CSS and Dreamweaver CS6.

Associate member of the Institute of Personality Development and Customer Relationship Management.