Open to opportunities

Pia Köhler

@piakhler

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I am a hospitality professional and tourism student focused on guest experience, sustainability, and event sales.

Germany

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What I'm looking for

I am looking for a hospitality role combining front-desk operations, event/group sales and sustainability in a collaborative company that values guest experience and growth.

I am a Duale Studentin Tourismusmanagement with hands-on reception and guest-service experience at Marriott (Moxy & Residence Inn) and Guldsmeden Hotels in Berlin and Copenhagen. I have managed check-in and check-out, reservations, invoicing, group and event proposals, and contributed to sustainability documentation including Green Globe activities.

I combine front-desk operations with event sales, marketing and sustainability coordination, working daily with Opera, Protel, Infor HMS, MS Office and Canva. I am ambitious in tourism, fluent in German (C2) and English (C1), and seek opportunities to grow in hospitality operations, events and sustainability.

Experience

Work history, roles, and key accomplishments

Duale Studentin Tourismusmanagement

Guldsmeden Hotels - Lulu Guldsmeden Berlin

Apr 2023 - Apr 2025 (2 years)

Operated front desk during a dual tourism program, managing check-ins/outs, reservations, invoicing and guest relations while supporting breakfast/evening service and specialty coffee preparation. Supported sales and group/event processes by creating proposals, function sheets and conducting function meetings.

Reserving Invoicing Guest Service Function Sheets Coffee Preparation MS Office Opera

Duale Studentin Tourismusmanagement

Marriott - Moxy & Residence Inn Hamburg Altona

Oct 2021 - Apr 2023 (1 year 6 months)

Worked front desk as part of a dual tourism management program, handling check-ins/check-outs, reservations and invoicing. Provided guest service, supported breakfast and evening F&B operations, and completed daily cash closings.

Check Out Reserving Invoicing Guest Service Breakfast Evening Service MS Office Opera

TaskForce Kellnerin

TaskForce (Schloss Lieser)

Jun 2022 - Present (3 years 3 months)

Served as event waitress for a wedding, performing setup and teardown, taking beverage orders and serving food and drinks. Maintained service standards under high-volume event conditions.

Event Services Event Service Table Service Event Setup Teardown Customer Service Order Taking

Education

Degrees, certifications, and relevant coursework

Freie Schule Zinnowitz

Abitur, Secondary Education (Abitur)

Grade: 1.5

Activities and societies: Leistungskurse: Biology and English.

Abitur from Freie Schule Zinnowitz with advanced courses in Biology and English, final grade 1.5.

IU Internationale Hochschule

Bachelor of Arts, Tourism Management

Grade: 1.7

Activities and societies: Marketing and social media, website translation (German), social media content creation, practical hospitality placements.

Bachelor of Arts in Tourism Management from IU Internationale Hochschule, completed with final grade 1.7; focused on marketing, social media and practical hospitality placements.