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Olamilekan joel Lawal

@olamilekanjoellawal

Customer support specialist with 6+ years delivering remote, multi-channel service for international markets.

Nigeria
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What I'm looking for

I seek remote customer support roles where I can use multi-channel skills, meet SLA/KPI targets, collaborate across time zones, and improve CSAT.

I am a customer support specialist with over six years' experience delivering remote, multi-channel support across UK, EU, and US markets in gaming, retail, e-commerce, and insurance.

I consistently meet SLA and KPI targets through email, live chat, and phone channels, using CRM systems (HubSpot) to manage high-volume inquiries, complex case escalations, and account/order management while improving CSAT.

I work effectively in fully remote, cross-time-zone teams, prioritize data protection and GDPR compliance, and bring a customer-first approach to issue resolution and retention.

Experience

Work history, roles, and key accomplishments

OC

Customer Support Agent

Ohayo Gaming Company

Jan 2023 - Dec 2025 (2 years 11 months)

Delivered remote multi-channel customer support to UK, EU, and US clients, managing high-volume inquiries and meeting SLA targets while improving CSAT and resolving complex account and product issues.

Education

Degrees, certifications, and relevant coursework

LP

Lagos State Polytechnic

Higher National Diploma (HND), Microbiology

Completed a Higher National Diploma (HND) in Microbiology from Lagos State Polytechnic.

Tech stack

Software and tools used professionally

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Olamilekan joel Lawal - Customer Support Agent - Ohayo Gaming Company | Himalayas