Olamilekan joel Lawal
@olamilekanjoellawal
Customer support specialist with 6+ years delivering remote, multi-channel service for international markets.
NigeriaWhat I'm looking for
I am a customer support specialist with over six years' experience delivering remote, multi-channel support across UK, EU, and US markets in gaming, retail, e-commerce, and insurance.
I consistently meet SLA and KPI targets through email, live chat, and phone channels, using CRM systems (HubSpot) to manage high-volume inquiries, complex case escalations, and account/order management while improving CSAT.
I work effectively in fully remote, cross-time-zone teams, prioritize data protection and GDPR compliance, and bring a customer-first approach to issue resolution and retention.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Ohayo Gaming Company
Jan 2023 - Dec 2025 (2 years 11 months)
Delivered remote multi-channel customer support to UK, EU, and US clients, managing high-volume inquiries and meeting SLA targets while improving CSAT and resolving complex account and product issues.
Customer Service Executive
Reinsurance Continental
Jan 2021 - Dec 2022 (1 year 11 months)
Supported insurance clients with policy inquiries, account updates, and claims assistance while ensuring GDPR compliance, managing escalations, and consistently meeting response time and quality KPIs.
Customer Support Associate
Allianz Fashion
Jan 2019 - Dec 2020 (1 year 11 months)
Provided global e-commerce customer support for orders, returns, refunds, billing, and delivery issues via email and live chat, maintaining brand-consistent communication and supporting customer retention.
Education
Degrees, certifications, and relevant coursework
Lagos State Polytechnic
Higher National Diploma (HND), Microbiology
Completed a Higher National Diploma (HND) in Microbiology from Lagos State Polytechnic.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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