Olamide Oladunjoye

I manage and resolve customer incidents and service requests for Interswitch Group’s digital payment platforms and fintech products. I log, prioritize, track, and close tickets while maintaining SLA compliance and customer satisfaction.

I perform first-level technical and transactional troubleshooting, identify root causes, and escalate complex issues with clear documentation and analysis. I also maintain knowledge base articles to improve first-contact resolution and collaborate with teams across multiple regions.

Previously, I supervised customer service representatives on the ISON BPO MTN process, monitoring call quality, productivity, KPIs, and SLA adherence. I coached team members, analyzed feedback and performance reports, and supported service improvement initiatives.

I bring over four years of remote-ready support experience across fintech, SaaS, and telecommunications, backed by a Certified Customer Success Specialist credential and recognition as Best Performing Agent and Best Performing Mentor.