Gabriel Raymond Salako

At Interswitch Group, I support Quickteller and Interswitch customers across social media, email, live chat, and telephone. I investigate transaction complaints and account enquiries, then document and track cases in Freshdesk.

When an issue needs internal attention, I log it in Jira and direct it to the appropriate technical or operational team. I use Confluence for internal knowledge resources and follow up with customers on outstanding cases.

Earlier, as a Sales Representative at Spectrum Innovation Technologies, I helped customers choose mobile phones and accessories and maintained sales records. I have a BSc in Statistics and was admitted to the Master in Information Management programme at Ahmadu Bello University; I'm building my capability in business analysis, data analytics, and tools relevant to fintech operations.