At Echezona Digital Payment Gateway, I manage customer cases across email, WhatsApp Business, social media, live chat, and voice calls. I support merchants and customers with onboarding, account approvals, payment concerns, and platform navigation.
I coordinate with internal teams and partner organizations on transaction recalls, payment verification, settlement delays, disputes, and reconciliation issues. I monitor cases against SLA timelines and keep customers updated on progress.
At Interswitch Group, I handled transaction-related cases across payment platforms and used CRM and ticketing systems to track customer interactions. I also analyzed recurring issues and prepared operational performance reports for management.
