Open to opportunities

Olamide Amoran

@olamideamoran

Message

Customer support professional with 10+ years delivering SLA-driven multichannel resolutions.

Nigeria

Message

What I'm looking for

I’m seeking a customer support role where my SLA-driven expertise, product knowledge, and cross-team communication improve first-contact resolution and user success in a fast-paced, remote-ready environment.

I’m a customer support professional with 10+ years of experience in SLA-driven, multichannel support environments across telecoms, financial services, and retail. I build reliable outcomes through first-contact resolution, accurate CRM documentation, and steady performance in KPI-driven settings—whether on-site or remote-ready.

Across my roles, I’ve handled high-volume escalations across email, phone, live chat, and in-person channels, keeping service logs and client records audit-ready. I’m especially strong at bridging technical and non-technical teams during product rollouts, supporting user acceptance testing (UAT), and maintaining compliance-focused documentation workflows.

Today, I also bring value beyond support: I provide virtual assistance and scheduling, manage inboxes and calendars, and support reporting and process documentation. I’m developing skills in AI data labelling and text classification, and I’m seeking a customer support role where deep product expertise and a genuine commitment to user success translate into measurable improvements.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Officer

Current

Leadway Investment and Properties

Mar 2025 - Present (1 year 5 months)

Provided client-facing customer support and coordinated with insurance advisors across email, phone, and in-person channels. Resolved escalations, improved turnaround time through triage and documentation workflows, and maintained accurate client records for QA, reporting, and audit readiness.

Customer Support Multichannel Support Escalation Handling SLA Management Triage Zendesk Documentation Client Records Compliance Support Reporting

Customer Relationship Officer

Arike-Iya Business Ventures

Mar 2022 - Dec 2024 (2 years 9 months)

Managed end-to-end customer relationships and administrative coordination across in-person, phone, email, and social media channels. Performed data entry and order tracking with accuracy, maintained resolution tracking logs, and produced weekly service performance summaries for management review.

Customer Relationship Management Customer Support Customer Retention CSAT Data Entry Order Tracking Administrative Coordination Scheduling Reporting

Senior Sales Executive (Store In-Charge)

Burjuman Investment – John Richmond Brand

Dec 2019 - Feb 2022 (2 years 2 months)

Led full store operations and managed a high-performing sales team for a luxury retail brand, consistently exceeding monthly sales targets through customer engagement and needs assessment. Supervised staff scheduling, inventory management, and daily opening/closing operations, and was recognized as Best Store In-Charge and Star Performer of the Month.

Sales Leadership Store Operations Upselling Customer Engagement Needs Assessment Multicultural Client Engagement Staff Scheduling Inventory Management

Customer Service Representative

9mobile Nigeria

Feb 2013 - Sep 2019 (6 years 7 months)

Handled high-volume customer queries and complaints in a KPI-driven contact center while maintaining SLA compliance and consistent service quality. Managed CRM records and support documentation, supported UAT and business readiness for new service rollouts, and performed customer profiling, outbound telemarketing, and VAS upselling while maintaining first-contact resolution and CSAT monitoring.