TOTemitope Ogundare
@temitopeogundare
Customer support specialist resolving mobile app issues with empathy and technical accuracy.
NigeriaWhat I'm looking for
I am a customer support specialist with hands-on experience assisting global users across iOS and Android, resolving complex mobile app issues, and collaborating closely with engineering teams to escalate and verify fixes.
I have improved support processes by documenting recurring issues, analyzing ticket patterns, and training new staff, while maintaining strong communication with U.S. and U.K. customers to meet their expectations.
In addition to frontline support, I bring data management experience—producing insight reports and improving documentation accuracy—and proficiency with Zendesk, Intercom, Freshdesk, CRM tools, and remote support workflows.
Experience
Work history, roles, and key accomplishments
Data Management Officer
Heartland Alliance
Jan 2024 - Feb 2025 (1 year 1 month)
Managed and validated program data used for decision-making, improved documentation accuracy by over 15%, and produced insights reports to support program performance and compliance.
Mobile App Support Representative
Appsage
Feb 2022 - Mar 2023 (1 year 1 month)
Resolved login, payment, sync, and crash issues for global mobile app users, documented recurring bugs and collaborated with engineering to accelerate fixes, and trained new support staff to improve response consistency.
Sales Executive
Opera Ads
Nov 2019 - May 2020 (6 months)
Supported regional clients, generated leads, assisted corporate accounts remotely, and represented the company at exhibitions and product demonstrations to strengthen customer relationships.
Education
Degrees, certifications, and relevant coursework
Adekunle Ajasin University
Bachelor of Science, Sociology
Completed a Bachelor of Science in Sociology with coursework in social research and community studies.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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